Refund policy

RETURN & REFUND POLICY

At Kovrez, we stand behind the quality of what we ship — but our return policy is specifically for damaged or defective items, not general change-of-mind returns.

ELIGIBILITY

We offer a full refund or replacement only if your item arrives damaged, defective, or broken. You have 7 days from the date of delivery to raise a claim.

UNBOXING VIDEO REQUIREMENT — PLEASE READ CAREFULLY

To claim a refund or replacement for a damaged item, you must provide a clear, continuous, unedited unboxing video showing the sealed package being opened for the first time, clearly capturing the damage. Claims submitted without a valid unboxing video cannot be processed, as this video is our primary verification that the damage occurred in transit and not after delivery. Please record this video for every order as a precaution.

HOW TO REQUEST A RETURN

Email doliworkbgn@gmail.com within 7 days of delivery with:
- Your order number
- Clear photos of the damaged item and packaging
- Your unboxing video (as described above)

Our team will review your claim and respond within 2-3 business days.

RETURN ADDRESS (only if we request the item be sent back)

Kovrez / DK Enterprises
Kutappa Garden, Mulki Sundar Ram Shetty Nagar, Bilekahalli, Bengaluru, Karnataka – 560076

WHAT IS NOT COVERED

- Change-of-mind returns
- Incorrect model/variant selected by the customer at checkout
- Claims made without a valid unboxing video
- Items without visible damage or defect
- Claims raised after 7 days from delivery

REFUND PROCESSING

Once your claim is verified, we'll either issue a full refund to your original payment method within 5-7 business days, or ship a replacement at no additional cost — your choice.

QUESTIONS

Contact us anytime at doliworkbgn@gmail.com.